DELIVERY & ORDERING
What is the delivery time?
Your order will be processed and shipped as soon as possible for about 1 business day.
Delivery will take approximately 48 from France to 4 to 7 business days in europe.
nb: (Delivery may take longer during holiday periods.).
nb: (For a pre-order, delivery will follow the same timeframe from the moment the production has been received in France) You will be informed by email of the estimated delivery date.
A request? Contact us here
What are the delivery methods?
We use transport companies depending on the destination countries.
They offer secure and express services with a tracking number, such as FEDEX, LA POSTE, PARCELPACKAGE, POINT RELAIS, CHRONOPOSTE to guarantee you delivery as quickly as possible and as safely as possible.
I have not received an order confirmation email
Your order confirmation email will be sent to you
sent automatically like the rest of the emails, at each stage of the ordering process.
Remember to check your spam or deleted emails.
You will receive an email from:
Order confirmation within 24 hours on the working day following your purchase date.
Order processing with tracking number 1 business days after order confirmation.
Preparation for delivery when the order will be delivered soon in order to prepare you for it
Delivery your package will be delivered
We are committed to ensuring that you receive your order; the information will be sent to you in a timely manner.
Did you make a mistake with your email address and phone number? Do you think there really is a problem?
Will my products be delivered together?
It is in our best interest to deliver your products in a single order in order to reduce our shipping costs.
If the products are not in the same storage location, in transit or in pre-production, we will deliver the available products to you within the stated timeframes and the remainder of your order as soon as possible.
Nb: Please take into account holiday periods, pre-purchases, announced working days (they do not take into account public holidays and weekends) before making a request for a delay.
A request? Contact us here
A problem upon receiving your order?
Contact us by email with the order number, the reference number of the product(s) received and/or missing.
It is important to provide multiple photos if this concerns damage or a quality issue.
We are committed to serving the product ordered and in accordance with our shipping criteria, like you, we have and will also be customers wanting satisfaction.
Contact us using this form .
Can I send a package directly as a gift?
You can enter a destination address other than your own. Be informed that your recipient can receive a package, have their mailbox accessible, and that it is secure.
Our shipping methods are renowned for their reliability and processing times. You will be informed of each step of your order.
Several mailing methods are available if you are unsure of your recipient's ability to receive a package, consider a pick up point.
Can it be delivered to the European Union?
We offer free delivery to Germany, Switzerland, Belgium, France, Spain, Luxembourg, Italy, Austria, the Czech Republic, Poland, Romania & Hungary.