Refund policy

RETURNS:
Any product may legally be returned within 14 days of receipt of the order. It must be returned in its original condition, in its original box.

Reminder:
- The size selector on the product page shows, for each model, the TV's diagonal screen size in inches and centimetres.
- Unsure about the size when your parcel arrives? Email us at support@hubaura.com for a quick reply.
- Installation instructions are provided with your product. They are also available on our website, via the QR code printed on the thank-you card included in your parcel.

Return conditions:
- The product must be intact, and clear photos will be requested.
- A refund may be refused for any product received at our warehouse with signs of use, with its adhesive protection removed or with damaged packaging.
- The strips covering the adhesive part of the products must not have been removed.
- A functional check will be carried out on receipt.

If these conditions are not met, the product may be sent back to you, at your request and at your expense.

Under the right of withdrawal, return costs are borne by the customer.
If a product is found to be defective or non-conforming, as confirmed by Hubaura, we will cover the return costs or offer a suitable solution (replacement or refund).

No additional fees will be charged for the time spent handling your request, whether by email or at our warehouse.

Our products may be refunded or exchanged if a manufacturing defect is confirmed after a request has been made.

Purchases made outside hubaura.com
If you bought the product on another sales platform, from a distributor or in a shop, the return is handled by that seller. You can also contact us at support@hubaura.com or via our contact page: we will be happy to help.

REFUNDS:
If you have not yet received an email confirming your refund, we recommend checking your bank statement first before contacting Hubaura. If the refund does not appear on your statement, please contact the bank that issued your card. Refunds can sometimes take a while to be processed and credited to your account, usually between 3 and 10 working days.

If you have followed these steps and still do not see your refund, contact us. We are here to help.