FREQUENTLY ASKED QUESTIONS

Is it compatible with my TV?

Our products are specifically designed to work with an HDMI source, such as your gaming console, streaming key, tv box, apple tv and so on. They do not corrupt data in any way.

What if I change my TV one day?

Contact us with your order number via CONTACT or using your Account and we will offer you the LEDs separately to fit your new TV.

How do I install my product?

Whether it's your HUBAURA Sync Box, the LED strip, the installation of the SMART LIFE application and the Synchronization of your TV to the LEDs, everything is explained, step by step in the Installation section .

When will I receive my package?

We make every effort to ensure that you receive your order as quickly as possible. You can track your order using the tracking information sent to you during processing between 1 and 3 business days after your purchase date.


If you placed an order with a pre-purchase product, you
will receive information regarding the delivery of this in a
Email sent by us to estimate the delivery date. We also inform you of the delivery date on the product page on the day of your purchase.

I have not received an order confirmation email

Your order confirmation email will be sent to you automatically, like the rest of the emails, at each stage of the ordering process.

Remember to check your spam or deleted emails.

You will receive an email:

Order confirmation within 24 hours on the working day following your purchase date.

Order processing with tracking number 1 to 2 business days after order confirmation.

Transport service when the order will be delivered soon in order to prepare you for it

Delivery of the package

We are committed to ensuring that you receive your order; the information will be sent to you in a timely manner.

Did you make a mistake with your email address and phone number? Do you think there's a problem?

Contact us.

I can't find the sync app

Connectable and controllable by app & voice recognition. Download the Smart LIFE app on Google Play and Apple Store then sync your Hubaura Sync Box Hdmi 2.0 to your Amazon Alexa & Google Home.