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General questions
Is it compatible with my TV?
Is it compatible with my TV?
Our products are specifically designed to work with an HDMI source, such as your game console or TV set-top box. They do not corrupt data in any way and cannot cause compatibility issues.
What if I change my TV one day?
What if I change my TV one day?
Contact us with your order number via CONTACT or using your Account and we will offer you the LEDs separately to fit your new TV.
How do I install my product?
How do I install my product?
Whether it's your HUBAURA Sync Box, the LED strip, the installation of the SMART LIFE application and the Synchronization of your TV to the LEDs, everything is explained, step by step in the Installation section .
When will I receive my package?
When will I receive my package?
We make every effort to ensure you receive your order as quickly as possible. You can track your order using the tracking information sent to you during order processing, between 1 and 3 business days after your purchase date.
If you placed an order with a pre-ordered product, you
you will receive information regarding its delivery in a
We will send you an email estimating the delivery date. We will also display the delivery date on the product page on the day of your purchase.
I have not received an order confirmation email
I have not received an order confirmation email
Your order confirmation email will be sent to you automatically, like the rest of the emails, at each stage of the ordering process.
Remember to check your spam or deleted emails.
You will receive an email:
- Order confirmation within 24 hours on the working day following your purchase date.
- Order processing with tracking number 1 to 3 business days after order confirmation.
- Transport service when the order will be delivered soon in order to prepare you for it
- Delivery of the package
We are committed to ensuring that you receive your order; the information will be sent to you in a timely manner.
Did you make a mistake with your email address and phone number? Do you think there's a problem?
I can't find the sync app
I can't find the sync app
Connectable and controllable by app & voice recognition. Download the Smart LIFE app on Google Play and Apple Store then sync your Hubaura Sync Box Hdmi 2.0 to your Amazon Alexa & Google Home.
Installation & Settings
How to adjust the LED size in the Smart Life app
How to adjust the LED size in the Smart Life app
When installing your Hubaura LED kit, it is essential to select the correct strip size in the app. To change this setting, open the Hubaura (Smart Life) app, access the menu of your HDMI Sync Box, then go to SETTINGS and enter the numbers indicated in your installation manual on the screen.
For example, for size 65/70 inches: you must enter 14 (for 1.4m) at the top and 8 (for 0.8m) on the right.
This ensures precise light synchronization and an optimal immersive experience.
My LEDs are not lighting up
My LEDs are not lighting up
- You must insert your LED strip into the USB-C LED STRIP port, not the LIGHT BAR port.
- Make sure you have correctly connected your TV to the OUTPUT port and your HDMI source to the INPUT port. If so, you should see a flashing white light between the OUTPUT and INPUT ports, confirming that your connections are correct.
If the problem persists despite correct connections, please contact us here .
My LEDs only light up for a few centimeters
My LEDs only light up for a few centimeters
You must plug your LED strip into the USB-C LED STRIP port, not the LIGHT BAR port. If plugged into the LIGHT BAR port, the LEDs will only light up for about 30 centimeters.
If the problem persists despite correct connections, please contact us here .
My LEDs are not lighting up fully (the end of the strip is off)
My LEDs are not lighting up fully (the end of the strip is off)
Once you are in your sync box, go to SETTINGS, at the top you will see a representation of a screen with numbers at the top and right.
In the manual provided or the installation manual with your order you will find the numbers relating to the size of your order.
Example :
- size 65/70 inches ⇒ 14 and 8 for 1.4M and 0.8M.
- Size 42/48 inches => 9 and 5 for 0.9M and 0.5M
Touch the box where you want to replace the numbers appropriate for your ribbon size.
If the problem persists, press RESET for 5 seconds and check if all the LEDs light up red.
If the problem persists, please contact us here .
The colors are shifted or reversed.
The colors are shifted or reversed.
- Make sure you have installed the LEDs in the direction indicated on the thank you card and your installation manual .
- You need to enter the size of your ribbon in your sync box in the SMART LIFE application.
My LEDs are too long, or I didn't order the right size.
My LEDs are too long, or I didn't order the right size.
- You have two pre-cut heights and two pre-cut lengths, connected and protected for easy installation and ensure the longevity of your LEDs.
Make sure to install the LEDs in the direction indicated and do not stretch the corners. The corner sleeves are designed to be folded back using the provided clips. You will need 3 clips and have 6 clips available.
- If you think you have not ordered the correct size, contact us with your TV reference and order number so we can analyze your needs.
Connections & Sources
How can I tell if the sync box is properly powered?
How can I tell if the sync box is properly powered?
- You should see indicator lights on your device; if not, check the power supply.
- Check if the problem is with the charger by using a similar charger like the one for your set-top box.
How do I reset the device?
How do I reset the device?
Press and hold the RESET button for 5 seconds and observe the LEDs flashing red 3 times. Ensure all LEDs are within the LED strip for them to flash.
How can I tell if the Sync Box is correctly detecting the HDMI signal?
How can I tell if the Sync Box is correctly detecting the HDMI signal?
If your HDMI source is set to INPUT and your TV to OUTPUT, you should see a flashing white light. This confirms that an HDMI signal is being received and processed. If you have no signal on the screen, this indicates a setting on your TV or HDMI source that needs to be changed. Refer to the instructions on the purchase page and contact us if necessary.
Connection & Power Supply
No video signal is displayed on the TV
No video signal is displayed on the TV
- Do you see a flashing white light between INPUT & OUTPUT? If so, your connections are correct and this is due to a TV or HDMI source setting that needs to be changed.
- Make sure you have set your HDMI source to HDR10 maximum. Try SDR mode if your HDMI source doesn't support HDR or HDR10, like some Apple TV models for example.
- For your game consoles, check that Low Latency Speed (LLM) and Game Mode (VRR) settings are disabled on your TV and console.
- Disable the INPUT/EXTEND SIGNAL on your TV
- Disable HDMI Enhanced Mode and/or 4K Enhancement on your TV.
- Please confirm that your television is set to 60Hz mode.
The image is displayed but the LEDs do not react
The image is displayed but the LEDs do not react
- Make sure you plug your LEDs into the USB-C LED STRIP port.
- Do you see a flashing white light between INPUT and OUTPUT? If not, please connect your HDMI source to INPUT and turn it on.
- Set the VIDEO or WIDEFILM mode in the TV section.
I'm experiencing image or sound interruptions.
I'm experiencing image or sound interruptions.
- Test another HDMI source (console, TV box, player, etc.) to rule out a problem with the original device.
- Try a different HDMI cable to confirm that the breakage is not coming from the cable being used.
- Check that there are no loose connections at the wiring points.
- Ensure that all HDMI cables used are compatible with the resolution and HDR standard.
- Check in the settings that your source is set to HDR10 maximum and not HDR10+, which can cause signal instabilities.
- If the problem persists, restart your Sync Box and your HDMI source.
👉 If you continue to experience difficulties, contact our Hubaura customer service for a personalized diagnosis. Please have any videos, the TV model number, and your HDMI source ready, and inform us of the steps you have already taken so we can resolve the issue more quickly.
Application
How do I create an account on Smart Life?
How do I create an account on Smart Life?
When you first open Smart Life, you have the option to "Log in" or "Register". Select "Register" and follow the steps to create your account.
If you have completed this step and have a trial account, go to your account settings and log out.
A little tip from the team: be sure to share your login details with family members or write them down on your phone. It's always better to take your time during installation to save time in case of problems.
How do I add my Sync Box to Smart Life?
How do I add my Sync Box to Smart Life?
Once your account is created, tap the "+" sign in the top right corner of the home screen and select "Add Device." The scan should then find your device. Make sure Bluetooth is enabled. Add your router's 2.4GHz network, not the 5GHz network, if both networks are enabled.
The Sync Box does not appear in the application.
The Sync Box does not appear in the application.
Make sure you are connected to a 2.4 GHz Wi-Fi network, have enabled Bluetooth and have given all access to the Smart Life app (you need to go to your phone's settings in the application section).
As a last resort, reset your device using the RESET button by pressing it for 5 seconds. If your LEDs are correctly configured in LED STRIP mode, they will light up red.
If you do not see your device, repeat the previous actions, download the application again, or use a relative's phone.
Problem connecting to Wi-Fi (2.4 GHz only)
Problem connecting to Wi-Fi (2.4 GHz only)
Our products, like most connected devices, are compatible only with 2.4 GHz Wi-Fi. If your modem or internet box only broadcasts on 5 GHz, you can enable the 2.4 GHz band in your router settings. To simplify the connection, use the same network name (SSID) for both your Wi-Fi bands (2.4 GHz and 5 GHz): this way, your connected devices will automatically choose the most suitable frequency.
If that doesn't work, open the 2.4GHz port and name it accordingly. Connect your phone to this network and connect your sync box to this network.
If the problem persists, check that you have granted access to the application on your phone or try a different phone to verify.
How to change the size of the LEDs in the app
How to change the size of the LEDs in the app
When installing your Hubaura LED kit, it is essential to select the correct strip size in the app. To change this setting, open the Hubaura (Smart Life) app, access the menu of your HDMI Sync Box, then go to SETTINGS and enter the numbers indicated in your installation manual on the screen.
For example, for size 65/70 inches: you must enter 14 (for 1.4m) at the top and 8 (for 0.8m) on the right.
This ensures precise light synchronization and an optimal immersive experience.
Synchronizing colors with the image
Synchronizing colors with the image
To enjoy the immersive experience, open the Hubaura (Smart Life) app and access your HDMI Sync Box. Select the “VIDEO” or “WIDEFILM” mode: the colors of your LED strips will then adapt in real time to the image displayed on your television.
Ensure that the HDMI source (TV, console, TV box, Chromecast, Apple TV, etc.) is properly connected to the HDMI INPUT port so that color synchronization works correctly.
Music mode and other effects available: